Terms and Conditions

INTRODUCTION

These conditions of use of the website regulate the terms of access and use of www.profashion.es, owned by PROFASHION SL residing at C/ ALEMANIA 4, NAVE 13 of BADALONA with CIF B6201165555, hereinafter “the Company”, which the user of the portal must accept to use all services and information provided from the portal.

The user, as well as the Company, owner of the portal, may be jointly referred to as the parties. The mere access or use of the portal, of all or part of its contents and services means the full acceptance of these conditions of use. The provision and use of the portal is understood to be subject to strict compliance with the terms contained in these conditions of use of the portal.

REGULATION OF THE CONDITIONS OF USE

These general conditions of use of the portal regulate the access and use of the portal, including the contents and services made available to users on and/or through the portal, either by the portal, by its users or by any third party. However, access to and use of certain contents and/or services may be subject to certain specific conditions.

MODIFICATIONS

The company reserves the right to modify at any time the general conditions of use of the portal. In any case, it is recommended that you periodically consult these general conditions of use of the portal, as they may be modified.

CONTENT OF THE E-COMMERCE

INFORMATION AND SERVICES

Users can access different types of information and services through the portal. The portal reserves the right to modify, at any time and without prior notice, the presentation and configuration of the information and services offered from the portal. The user expressly acknowledges and accepts that at any time the portal may interrupt, deactivate and/or cancel any information or service. The portal will make its best efforts to try to ensure the availability and accessibility of the website. However, sometimes, for reasons of maintenance, updating, change of location, etc., may involve the interruption of access to the portal.

AVAILABILITY OF THE INFORMATION AND SERVICES OF THE PORTAL

The portal does not guarantee the continuous and permanent availability of the services, being thus exonerated from any liability for possible damages caused as a result of the lack of availability of the service due to force majeure or errors in the telematic networks of data transfer, beyond its control, or disconnections caused by improvement or maintenance work on equipment and computer systems. In these cases, the portal will make its best efforts to give 24 hours notice of the interruption. The portal will not be responsible for the interruption, suspension or termination of the information or services. Likewise, it shall not be liable for possible omissions, loss of information, data, configurations, improper access or breach of confidentiality arising from technical problems, communications or human omissions, caused by third parties or not attributable to the portal. Nor shall it be liable for damages caused by computer attacks or caused by viruses affecting computer programs, communications systems or equipment used by the Portal, but manufactured or provided by a third party. The portal may, at its sole discretion, deny, withdraw, suspend and/or block at any time and without prior notice access to information and services to those users who violate these rules.

RESPONSIBILITY OF THE PORTAL ON THE CONTENTS

The e-commerce does not intervene in the creation of those contents and/or services provided or supplied by third parties in and/or through the e-commerce, nor does it control their legality. In any case, it does not offer any kind of guarantee on them. The user acknowledges that e-commerce is not and will not be responsible for the contents and/or services provided or supplied by third parties in and/or through e-commerce. The user accepts that e-commerce will not assume any responsibility for any damage or harm produced as a consequence of the use of this information or services of third parties.

Except in cases where the law expressly imposes otherwise, and only to the extent and extent that it imposes, e-commerce does not guarantee or assume any liability for any damages caused by the use and use of information, data and services of e-commerce.

In any case, e-commerce excludes any liability for damages that may be due to information and / or services provided or supplied by third parties other than the Company. All liability shall be that of the third party whether it is a supplier, collaborator or other.

USER OBLIGATIONS

The user must respect at all times the terms and conditions set forth in this legal notice. The user expressly declares that he/she will use the portal in a diligent manner and assumes any liability that may arise from non-compliance with the rules.

The user undertakes, in those cases where data or information is requested, not to falsify their identity by impersonating any other person. The user accepts that the use of the Portal will be made for strictly personal, private and particular purposes. The user may not use the portal for activities contrary to the law, morality and public order, as well as for prohibited purposes or that violate or infringe the rights of third parties. Likewise, the dissemination, storage and/or management of data or contents that infringe the rights of third parties or any regulations governing intellectual or industrial property rights is prohibited.

Likewise, the user may not use the portal to transmit, store, disseminate, promote or distribute data or contents that are carriers of viruses or any other computer code, files or programs designed to interrupt, destroy or impair the operation of any computer or telecommunications program or equipment.

The user agrees to indemnify and hold harmless the portal for any damage, injury, penalty, fine, penalty or compensation that the portal has to face.

PRIVACY POLICY

PERSONAL DATA

The personal data obtained by the portal for the provision of any service or use of the portal will be integrated into a computerized file. The data obtained will be used to offer the services requested and will also be used to keep the user informed about new services and contents of the portal, taking into account, where appropriate, the preferences that the user has indicated. The user agrees to receive these e-mails, provided that they are related to the preferences indicated or services and information used by the user.

PROHIBITIONS

In any case, e-commerce reserves all rights on the contents, information, data and services it holds on them. The e-commerce does not grant any license or authorization of use to the user on its contents, data or services, other than that expressly detailed in these general conditions of use of the e-commerce.

OTHER PROVISIONS

APPLICABLE LAW AND NOTICES

The parties agree to specifically submit to the Spanish courts and legislation, waiving their own jurisdictions, if any, and any other legislation. These terms and conditions are governed by and construed in accordance with Spanish law.

All notifications, requirements, requests and other communications that the user wishes to make to the Company owner of the e-commerce must be made in writing.

NULLITY AND INEFFECTIVENESS OF THE CLAUSES

If any clause included in these General Conditions is declared, totally or partially, null or ineffective, such nullity or ineffectiveness shall only affect such provision or the part thereof that is null or ineffective, and these General Conditions shall remain in force in all other respects, and such provision shall be considered totally or partially as not included.

GOOD FAITH AND DILIGENCE

The Parties undertake to comply with their obligations and to exercise the rights arising from these conditions in accordance with the strictest requirements of good faith and diligence.

CONDITIONS OF PURCHASE AND SALE

RETURNS POLICY

The customer will have a period of 15 calendar days from receipt of the order until we receive it, to terminate the contract and make the return of the product purchased, ie, the shipment must reach our store within 15 calendar days after receiving the order.

To request a return, the customer must send an email to info@profashion.es and specify his name and order number. Once sent, the customer will receive a reply to the email with the return procedure.

In the event that due to customer delay in the request or management of the return the order does not arrive at our offices before the expiration of 15 calendar days from the date of receipt of the order, the return will not be accepted.

* No returns of Revolution Mask brand products will be accepted, except for a manufacturing defect or order error by Revolutión Mask, in which case the company will replace the product.

*No returns of El Vestidor de Candela accessories will be accepted except for an order error on the part of El Vestidor de Candela, in which case the company will replace the product.

*El Vestidor de Candela will not accept returns of products that do not have all the tags, are not in the same condition in which they were delivered or that have signs of use, in which case, the company will return the garment that does not meet these requirements to the customer without accepting the return.

To effectively carry out the right of withdrawal will be necessary; that the product is in perfect condition, without signs of use, with the original packaging and proof of purchase.

Except in these cases that no return is allowed, the seller will offer the buyer the possibility of a product exchange, running the customer with shipping costs of 3.50 € or send a voucher for the amount of the product except the initial shipping costs (7.00 €) within a maximum period of 15 days and in no case will be refunded the amount.

WARRANTY

In case of defective product, the Company will proceed as appropriate to the repair, replacement, price reduction or termination of the purchase, steps that will be free for the consumer. The Company shall be liable for product defects that become apparent within a period of 6 months.

In this case and with the exception of aesthetic issues, defects after 6 months of purchase, it will be the customer’s responsibility to prove the prior existence of such defects.

In case of misuse of the product the Company will not be responsible for the refund of the purchase price.

To effectively carry out the right of withdrawal will be necessary: description of the warranty.

TERMS OF PAYMENT

The customer declares that he/she has full capacity to make the purchase, being of legal age and in possession of a valid credit or debit card issued by a bank acceptable to the company. The Customer guarantees and is responsible for the validity of all data provided on his card.

PRICES AND AVAILABILITY

Prices do include taxes. Orders are subject to product availability.

*The 10% discount for the first purchase when subscribing will not be applicable on Limited Edition garments or on those garments that are already discounted.

SHIPPING

The purchased products will be delivered to the person and to the address indicated in the order and for international territory. In a non-urgent way in a maximum period of 4 weeks for information purposes, being the usual delivery time between 24 and 72 business hours.

*Products purchased in presale have a maximum delivery time of 10 to 15 working days.

*From August 8th to August 29th, 2022, the company will be closed for vacations. During this period, shipments will be made on August 9th, 16th, 23rd and 30th and from their departure from our facilities to their destination, they will be received within the usual delivery time of between 24h and 72h working days.

All returns requested by email since August 8th for orders placed and received since August 1st, will have a return period of 15 more calendar days*.

The days on which deliveries will be made are: Monday to Friday, except for local and national holidays. Orders placed after 12:30 p.m. (peninsular time) will be counted as having been placed on the following working day.

Delays do not imply cancellation of the order or any compensation.

An order is considered delivered when the carrier delivers the package(s) to the customer and the customer signs the delivery receipt document. It is therefore up to the customer to check the condition of the goods upon receipt and to indicate any anomalies on the delivery note.

The shipping costs of the orders that, due to quantity, the shipment is free, will be assumed by the Company, except for the customs costs, which will be paid by the customer on the day of delivery/collection.

If the reason for the return is that the returned item is defective or does not correspond to what was requested in the order, the company will bear the cost of the return and new shipment.

If the reason for the return is that the order does not satisfy the customer, the customer will bear half the cost of the new shipment (3.50 €) or will be sent a voucher for the amount of the product except the initial shipping costs (7.00 €) within a maximum period of 15 days and in no case will be refunded the amount.

In case of orders outside Spain, and the reason for the return is that the order does not satisfy you, a voucher will be generated for the amount of the order minus shipping costs and, in case you want to make the change for another garment, the customer will bear half of the initial shipping costs for the new shipment. In no case will be refunded the amount and the package must arrive at our store within 15 calendar days of receipt of the order.

EMAIL MANAGEMENT

Emails sent by the customer to info@profashion.es will be answered in order of arrival (oldest to most recent) and the hours of customer service via email are from Monday to Thursday from 3:30pm to 7:30pm